Refund, Return and Order Policy
Please read the following policy carefully before placing your order. As our pieces are prepared according to the details provided by each customer, it is important to review all measurements, delivery information and order requirements before confirming your purchase.
Refunds, Returns and Alterations
Please note that refunds, returns and alterations are not accepted once an order has been confirmed.
We kindly ask you to review all measurements, sizes, colours and order details carefully before completing your purchase. As each order is prepared specifically for the customer, please confirm your order only after ensuring that all selected details are correct.
Order Preparation Time
Please pay close attention to the stated preparation and delivery timeframe before confirming your order. We recommend placing your order well in advance, particularly for weddings and other special occasions.
Wedding Dress Length
When ordering a wedding dress, please provide the required dress length while wearing the heels you intend to wear with it. This helps ensure that the finished dress has an accurate and suitable length.
Shipping Outside Kuwait
For orders shipped outside Kuwait, please provide complete and accurate delivery details, including the recipient’s full name, complete address, city, country, postal code and contact number.
Missing or incorrect information may cause processing or delivery delays. We cannot be held responsible for delays resulting from incomplete or inaccurate customer details.
By placing an order, you confirm that you have read, understood and accepted this refund, return and order policy.
